At Unmxdern, we strive to provide you with the best shopping experience possible. If you're not completely satisfied with your purchase, we offer a straightforward refund policy covering returns, refunds, and shipping.
Please review the following guidelines:
1. Returns:
- You may return unworn, unwashed, and undamaged items within 14 days of receiving your order for a refund or exchange.
- All returned items must have their original tags attached and be in their original packaging.
- Final sale items, including clearance items, are not eligible for return.
2. Refunds:
- Once your return is received and inspected, we will send you an email notification to confirm receipt of the returned item(s).
- Refunds will be issued to the original payment method used for the purchase within 5 days of receiving the returned item(s).
- Original shipping charges are non-refundable.
3. Shipping:
- Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective item.
- We recommend using a trackable shipping method to ensure the safe return of your item(s).
- If you are exchanging an item, we will cover the shipping costs for the replacement item to be sent to you.
4. International Returns:
- International customers are responsible for all return shipping costs and any applicable customs fees or taxes.
5. How to Initiate a Return:
- To initiate a return, please fill out the forum on our return page or contact our customer service team.
- We will review your case and send you a RA number to return the items.
- Securely package the item(s) with the original packing slip and RA number clearly marked on the package.
6. Exceptions:
- Items must be returned in their original condition to be eligible for a refund or exchange. We reserve the right to refuse returns that do not meet this criteria.
7. Contact Us:
- If you have any questions or concerns about our refund policy, please don't hesitate to contact us for assistance.
Thank you for shopping with us at Unmxdern. Your satisfaction is our top priority.
